ABOUT KONZOOM SHOP
Konzoom is a rapid grocery delivery service on a mission to revamp the grocery industry in Africa. All orders received are processed, fulfilled and delivered within 60 minutes.
Konzoom works with a selection of local farmers and entrepreneurs to bring to our consumers’ fresh produce and products in an effort to support local businesses. We also stock foreign products for people who have special preferences and want something different.
Their mission is simple; To give people that extra time to do the things they love while we do the heavy lifting and delivery.
Konzoom Shop controls the entire chain from A to Z, housing all products, and delivering all orders in a timely, eco-friendly and customer-oriented manner.
KEY LINKS AND TAKE AWAYS
Konzoom Shop is both B2C and B2B. Delivering groceries to business as well as residential homes.
Starting a business in Africa is challenge.
Konzoom Shop decided to setup their own fulfilment centres, source their own materials and hired their own drivers.
Jumia is a popular marketplace whilst Konzoom shop is not a marketplace, but an end-to-end grocery delivery service.
If the customer doesn’t get their groceries in 60 minutes, the custom is informed and updated if there are any unforeseen circumstances. This is excellent considering the customer service challenges we all have encountered in Ghana.
The infrastructure for electric vehicles and solar power isn’t quite there yet and has a key part to play in the future of Konzoom Shop’s future plans.
They have had some tough moments running a startup together as a married couple, but they have found ways and means to make this business-personal relationship work.
Customer buying habits help to dictate Konzoom Shop’s product categories and items that they stock in their warehouse. Popular products are the more niche products.
The data that Konzoom Shop are collecting from their customers could be interesting for the future of Ghana’s on-demand delivery services.
Website: Konzoom Shop
CONNECT WITH THE SOUND OF ACCRA PODCAST