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ABOUT ANTHONY OWUSU-ANSAH
Adrian speaks with Anthony Owusu-Ansah, the Founder and CEO of Shaq Express, Ghana’s first Super App. Anthony shares the journey of Shaq Express, which started as a delivery service in 2020 and evolved into a super app offering a variety of services, including food delivery, online shopping, and medical consultations. This conversation covers the challenges and successes of building the app, the importance of sustainability with electric bikes, and the impact of customer feedback on their services. Anthony also discusses future plans for expansion and collaboration with other businesses and using female riders.
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SPECIAL LINKS
SPONSORS: Workspace Global: https://bit.ly/3Rz6tT9
Ghana’s First Super App, ShaQ Express: https://shaqexpress.com/
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TIMESTAMPS
0:00 Starting ShaQ Express
6:08 Story of ShaQ name
14:30 Super Apps in Africa
17:24 Green Transportation Initiative
29:28 Opening Opportunities for Female Uber Drivers in Accra
31:28 Rider Safety Training and Culture at ShaQ Express
40:08 ShaQ Express Business Expansion Strategy
44:47 Collaborative Business Approach
47:02 Customer-Centric Business Strategy
50:04 Outro
KEY POINTS
Unlock the Secrets of Ghana’s First Super App!
Ever wondered how a single app can revolutionize daily life in Ghana? Join us on the latest episode of the Sound of Accra podcast as we chat with Anthony Awasu Ansar, the visionary behind ShaQ Express.
Discover how ShaQ Express evolved from a simple delivery service to a comprehensive super app offering everything from food delivery to medical consultations. Anthony shares the challenges, triumphs, and future plans, including their ambitious goal to deploy 1,000 electric bikes by the end of the year.
Key Takeaways:
– Innovation in Logistics: Learn how ShaQ Express is perfecting last-mile delivery to ensure efficiency and reliability.
– Sustainability Efforts: Explore their transition to electric bikes and the impact on reducing carbon footprints.
– Empowering Women: Hear about their initiatives to recruit and train female dispatch riders, breaking barriers in the industry.
Tune in for an inspiring conversation that highlights the intersection of technology, sustainability, and community empowerment. Don’t miss out on these valuable insights!
Welcome and Introduction
– Host Adrian Daniels introduces the Sound of Accra podcast.
– Acknowledges the show’s four-year run and thanks listeners for their support.
– Mentions the focus on Ghanaian founders, entrepreneurs, and creators worldwide.
Guest Introduction
– Adrian introduces Anthony Awasu Ansar, founder of Shack Express.
– Briefly explains Shack Express as Ghana’s first super app.
Technical Challenges and Transparency
– Adrian and Anthony discuss the technical difficulties faced during their first recording attempt.
– Emphasis on the podcast’s commitment to transparency and authenticity.
Overview of ShaQ Express
– Anthony provides a 60-second elevator pitch about ShaQ Express.
– Describes the super app’s multiple services, including online medication purchases, food delivery, and access to artisans and medical professionals.
Environmental and Sustainability Efforts
– Discussion on ShaQ Express’s pivot to green bikes and sustainability initiatives.
– Collaboration with London Business School on sustainability projects.
Origin of the Name “ShaQ Express”
– Anthony shares the story behind the name, originating from his nickname “Shaq” in secondary school.
– Decision to choose a name that wouldn’t limit the company’s scope.
Inception and Growth of ShaQ Express
– Anthony recounts the initial idea for ShaQ Express, sparked by personal inconvenience in Takwa.
– The transition from a delivery service to a super app.
– The role of his wife and mother-in-law in encouraging the business idea.
Female Dispatch Riders and Electric Bikes
– Anthony’s encounter with a female dispatch rider and the decision to employ more women.
– The benefits of electric bikes, including reduced operational costs and environmental impact.
– Success story of Juliana, a female dispatch rider who became a business development manager.
Collaboration and Community Impact
– Anthony highlights the importance of collaboration over competition.
– Partnership with other local businesses and institutions like London Business School.
– Efforts to influence consumer behaviour towards electric mobility.
Future Plans and Expansion
– Plans to expand ShaQ Express to other African countries.
– The need for investment to scale operations.
– Upcoming marketing campaigns to increase brand awareness.
Customer-Centric Approach
– Anthony’s dedication to customer feedback and continuous improvement.
– The role of customer suggestions in shaping ShaQ Express’s services.
Contact Information and Closing Remarks
– Adrian and Anthony share how listeners can connect with ShaQ Express on social media and their website.
– Emphasis on the importance of customer interaction and feedback.
Call to Action
– Adrian encourages listeners to visit thesoundofaccra.com/shaqexpress for show notes.
– Invites listeners to leave reviews and join the conversation on social media platforms.
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